order20
with code
off for the first order
GET 20%
Apply the code at the checkout online or ask our administrator for the laundry, dry cleaning or garments reparation services
For pricing and a full list of services, please contact our manager
Clothing Repair Now Available!
Laundry subscription
Maximize benefits with our Subscriptions: clean 20-30 items per month, including our pick-up and delivery service if required! From casual and office clothes to otwear and houseline! Just give as a call or message to apply for subscription plan today!
Everything is Beyond Clean. Always.
Express cleaning
24h turnaround
24h turnaround
For the orders placed and picked up before midday. Extra fee applies
Exceptional cleaning and expert care for garments, home & bedding, shoes and bags. Thoughtful repairs and precise alterations — all with a tailor-made approach to restore your items to their finest form.
For your convenience, we work with both simple and complex fabrics that require different cleaning approaches:
Simple fibre | SF
Complex fibre | CF
(ex.: cotton, linen, synthetic, polyester)
(ex.: silk, wool, fluff, acetat, heavily soiled)
How to read the Pricing
Pick-up and delivery service
You can either drop off your items at our shop, or opt for our convenient pickup and delivery service
Choose a convenient option
Our shop at Rato
Mon-Fri 8.00 — 13.00 | 14.00 — 20.00
Sat, Sun 10.00 — 13.00 | 14.00— 17.00
Our service is tailored for those who seek the highest standards of laundry care experience. With advanced, high-end Italian equipment we ensure every garment receives specialized treatment to preserve its quality and longevity.
Our skilled professionals handle each piece with precision, using eco-friendly processes that are gentle on fabrics and the environment. And our administrators team ensures hospitality and process accuracy.
They care for your garments
Olga, part of administrators team, who are here to care for you and solve all your problems, if any
Olga
In Valentina’s caring hands all the creases on your garments melt away. She is the one who irons and repairs your clothes
Valentina
Our driver, who is working for you to pickup and deliver garments right on scheduled date and time
Diogo
Olga, our technologist. Magician, who can define your garments' treatment type even with her eyes closed
Olga
Khrystyna, part of administrators team, who are here to care for you and solve all your problems, if any
Khrystyna
Customer testimonials
Seth Christian
Frequently asked questions
1. How do you work?
We have tried to make our service as comfortable as possible. You can place an order online, after registration, and our courier will pick up and return your items on the appointed day and time. You can also come to us in person at Lisbon, R. De João Penha 3A.
2. Where can I find you?
At the moment we only operate in Lisbon, but we have long term plans for expansion.
3. What is the process?
You need to register in our system to facilitate the ordering process. When ordering online via the website or app, you choose a convenient date and time of your order, as well as your preferred method of payment. The rest is up to us, we will pick up, clean and deliver your items within the specified time frame. When ordering offline, the process differs only in your personal presence at the checkout and readiness of the order at our pickup point.
4. Do you have your own factory?
Sure, we only work on our own equipment to ensure maximum quality control of the work. The factory is located in Lisbon.
5. What is the budgeting process?
You can see the initial cost in the pricing section of our website or app. When ordering online, the final cost of the order may change after final evaluation by the administrator. The cost may be affected by the matching of items in the order by type or quantity.
We have tried to make our service as comfortable as possible. You can place an order online, after registration, and our courier will pick up and return your items on the appointed day and time. You can also come to us in person at Lisbon, R. De João Penha 3A.
2. Where can I find you?
At the moment we only operate in Lisbon, but we have long term plans for expansion.
3. What is the process?
You need to register in our system to facilitate the ordering process. When ordering online via the website or app, you choose a convenient date and time of your order, as well as your preferred method of payment. The rest is up to us, we will pick up, clean and deliver your items within the specified time frame. When ordering offline, the process differs only in your personal presence at the checkout and readiness of the order at our pickup point.
4. Do you have your own factory?
Sure, we only work on our own equipment to ensure maximum quality control of the work. The factory is located in Lisbon.
5. What is the budgeting process?
You can see the initial cost in the pricing section of our website or app. When ordering online, the final cost of the order may change after final evaluation by the administrator. The cost may be affected by the matching of items in the order by type or quantity.
1. How to proceed if I m not satisfied with services provided?
We do our best to provide high standards of clothes cleaning and customer service, but we are always open to dialog and improvements, because your comfort is our main task. For questions and suggestions, you can always contact our manager via the feedback form in your personal cabinet or send a message to contact@serene.pt.
2. How do you ensure safety of the garments?
Our Experienced technologist carefully inspects things, all stains and dirt on them, looks at the labels with information about the treatment, checks the type of fabric and then, if there are no prohibiting factors, sends the thing to dry cleaning, washing or aqua-cleaning in full compliance with the technology, using the right cleaning agents and temperature regime.
3. How do you manage complex fittings?
Our caring tailor will prepare the item for processing, removing hardware if necessary and putting it back once the piece is finished.
4. What if you can not clean my garment?
Our receptionist will contact you by phone or email to arrange a refund or discuss the possible risks of a cleanup.
5. Do I have to pay for delivery if the item is not cleanable?
No, we will return your order free of charge.
We do our best to provide high standards of clothes cleaning and customer service, but we are always open to dialog and improvements, because your comfort is our main task. For questions and suggestions, you can always contact our manager via the feedback form in your personal cabinet or send a message to contact@serene.pt.
2. How do you ensure safety of the garments?
Our Experienced technologist carefully inspects things, all stains and dirt on them, looks at the labels with information about the treatment, checks the type of fabric and then, if there are no prohibiting factors, sends the thing to dry cleaning, washing or aqua-cleaning in full compliance with the technology, using the right cleaning agents and temperature regime.
3. How do you manage complex fittings?
Our caring tailor will prepare the item for processing, removing hardware if necessary and putting it back once the piece is finished.
4. What if you can not clean my garment?
Our receptionist will contact you by phone or email to arrange a refund or discuss the possible risks of a cleanup.
5. Do I have to pay for delivery if the item is not cleanable?
No, we will return your order free of charge.
1. Do you charge for pick up and delivery?
No, delivery is free as part of the minimum order.
2. How long does it take to proceed with my order?
The current time frame for order readiness is 3 working days. Weekends are not taken into account, so if you place an order on Friday, we will be able to deliver the items no earlier than Wednesday of the following week.
3. Can I reschedule my order?
Yes, you can call our receptionist or change the delivery times in your personal account on the website or app.
4. Can I change the composition of my order?
This is not necessary, when you check your order our administrator will send you a final reconciliation of the items received and will change the cost of the order according to the volume — up or down.
5. What happens I am not at home when courier arrives?
Our courier will contact you on the day of delivery. Just notify by phone if you can’t receive him and you can pick up another delivery time through your personal office or our administrator.
6. Can I track my order?
After the order is transferred to the technologist you will be able to track its status in your Personal Area.
No, delivery is free as part of the minimum order.
2. How long does it take to proceed with my order?
The current time frame for order readiness is 3 working days. Weekends are not taken into account, so if you place an order on Friday, we will be able to deliver the items no earlier than Wednesday of the following week.
3. Can I reschedule my order?
Yes, you can call our receptionist or change the delivery times in your personal account on the website or app.
4. Can I change the composition of my order?
This is not necessary, when you check your order our administrator will send you a final reconciliation of the items received and will change the cost of the order according to the volume — up or down.
5. What happens I am not at home when courier arrives?
Our courier will contact you on the day of delivery. Just notify by phone if you can’t receive him and you can pick up another delivery time through your personal office or our administrator.
6. Can I track my order?
After the order is transferred to the technologist you will be able to track its status in your Personal Area.
1. Payment methods (How can I pay for my order?
You can pay for your order at checkout or pickup online. You also have the option to pay by cash or card to the courier.
2. How do I get the invoice?
An invoice for each order will be sent to you at the email address provided
You can pay for your order at checkout or pickup online. You also have the option to pay by cash or card to the courier.
2. How do I get the invoice?
An invoice for each order will be sent to you at the email address provided
Para questões comerciais ou qualquer outra dúvida
Contact us
© 2024 Serene
Mon-Fri 8.00 – 13.00 | 14.00 – 20.00
Sat, Sun 10.00 – 13.00 | 14.00 – 17.00
Sat, Sun 10.00 – 13.00 | 14.00 – 17.00
